Terms of Service

Last updated: January 2025

1. Service Description

HardSo (hereinafter referred to as "we") is a digital products platform specializing in AI hardware market intelligence. We sell downloadable digital research reports, PDF documents, and data analysis files. Our products include in-depth product intelligence reports, industry analysis documents, and market research materials delivered as digital downloads.

Product Type: Digital Products Only - All our offerings are downloadable digital files (PDF reports, data files, documents). We do NOT provide consulting services, physical products, or ongoing advisory services.

Business Model Clarity

  • ✓ We are a digital products publisher, NOT a hardware manufacturer or retailer
  • ✓ Products displayed on our site are for informational/research purposes only
  • ✓ We sell downloadable reports ABOUT these products, not the products themselves
  • ✓ 100% of our revenue comes from digital subscriptions and report sales
  • ✓ We do NOT operate as a marketplace or facilitate third-party transactions

2. User Responsibilities

  • Users should provide true and accurate registration information
  • Users should properly protect their account passwords and may not transfer their accounts to others
  • Users may not use our services for illegal activities
  • Users should comply with relevant laws, regulations and service terms

3. Product Compliance & Prohibited Use

Compliance Declaration

  • ✓ We ONLY sell digital products (downloadable PDF reports, data files, documents)
  • ✓ We do NOT sell physical goods, illegal products, or regulated items
  • ✓ We do NOT provide consulting services, advisory services, or ongoing professional services
  • ✓ All products are delivered electronically via instant download or account access

Prohibited Uses:

  • Users may not redistribute, resell, or share purchased digital products
  • Products may not be used for illegal activities or violation of intellectual property rights
  • Reverse engineering, decompiling, or modifying our digital products is prohibited

4. Intellectual Property

The intellectual property rights of all digital products, content, design, trademarks, etc. on this platform belong to us or our licensors. Users receive a limited, non-exclusive, non-transferable license to use purchased digital products for personal or internal business use only. Users may not use, copy, distribute, or create derivative works without authorization.

5. Service Changes

We reserve the right to modify, suspend or terminate services at any time, and will notify users in advance.

6. Payment Terms

6.1 Subscription Plans

  • We offer monthly and annual subscription plans
  • All prices are listed in USD and are subject to change with 30 days notice
  • Subscriptions automatically renew unless cancelled before the renewal date

6.2 Payment Processing

  • Payments are processed securely through our third-party payment processors
  • We accept major credit cards and other payment methods as available
  • You are responsible for all applicable taxes and fees

6.3 Cancellation Policy

  • You may cancel your subscription at any time through your account settings
  • Cancellation takes effect at the end of the current billing period
  • No partial refunds for unused time in the current billing period

7. Disclaimer

We are not responsible for service interruptions caused by force majeure, network failures, etc. Our service is provided 'as is' without any warranties, express or implied.

8. Refund Policy

✅ 14-Day Money-Back Guarantee

We're confident you'll love our service, but if not, get a full refund within 14 days - no questions asked!

Refund Policy Details:

  • 14-Day Guarantee: Request a full refund within 14 days of purchase. No questions asked, no hassle.
  • How to Request: Simply email qiunan@dingvision.com with your order number. That's it!
  • Processing Time: Refunds are processed within 5-10 business days (3-5 days for PayPal). You'll receive a confirmation email immediately.
  • Refund Method: Money will be returned to your original payment method (credit card, PayPal, etc.).
  • After 14 Days: Cancel anytime to stop future charges. While refunds aren't available after 14 days, you keep access until the current period ends.
  • Exceptions: For service issues or technical problems, we may offer refunds beyond 14 days case by case.

9. Dispute Resolution

  • Any disputes arising from these Terms shall first be resolved through friendly negotiation
  • If negotiation fails, disputes shall be submitted to arbitration in accordance with applicable laws
  • These Terms shall be governed by international e-commerce laws and regulations

10. Contact Information

Business Information

Business Name: HardSo

Business Type: Digital Products Publisher - AI Hardware Market Research Reports

Contact Methods

Customer Support: qiunan@dingvision.com

Business Inquiries: qiunan@dingvision.com

Response Time: Within 24 hours on business days

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (UTC+8)

Operating Model: Digital-first, Remote Operations

For refunds, technical support, or any questions, please contact us. We're committed to providing excellent customer service!

HardSo - AI+ Hardware Product Innovation Insight